Welcome to planclient.com
At planclient.com our goal is to offer you high-quality clothing items that you’ll cherish. We meticulously inspect all our products before shipping and take extra precautions in packaging to ensure they arrive in pristine condition, ready for immediate use.
Should you encounter any issues with your order, please know that we’re here to help. We believe in treating every customer with fairness and integrity.
You can contact us via email at [email protected]
Return Method: By mail
Restocking Fee: Free
Return Address: If you need to return an item, please send it to the following address: 1942 Broadway #314c, Boulder, CO 80302, USA
Return cost: Cost of shipping paid by customers
Return Policy: Apply for unused or defective products caused by our faults only. In the rare event that you receive damaged or unsatisfactory products, please notify us immediately and provide photographs of the issues. Prior contact is required to arrange the return, and we may request digital photographs to assess the problems. Please ensure you keep the original packaging for proper return processing.
If you’re dissatisfied with your products, you can return them within 7 days of delivery for a refund or replacement. We’ll guide you through the return process and provide assistance.
For damaged or incorrect items received during transit, we’ll cover the return costs.
If you change your mind, you can return the products within 7 days at your expense. We’ll refund the product cost upon receiving the items in their original condition, but we’re unable to refund the delivery charges in this case.
Kindly note that our 7-day returns policy doesn’t apply to products that have been repackaged from their original condition, and we’re unable to accept returns or refund the cost of such items.
Exchanges: To exchange a product, simply return it for a refund and place a new order for the desired item on our website.
We have discontinued the practice of including return labels with orders. However, you still have options to facilitate your return process. You can either print your own prepaid label, obtain a QR code for use at eligible USPS or FedEx locations, or return the item in-store. It’s important to ensure that the item is correctly paired with the appropriate package and label. Please note that items sent to us by mistake, with an incorrect label, or those that do not meet our return criteria will not be returned or refunded.
Lastly, please be aware that this policy doesn’t affect your statutory rights. More information about your rights as a customer can be found on our Terms of Service page.