At PlanClient LLC, we want every shopping experience to be enjoyable and every order to meet your expectations.
If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery so we can review the issue and help make things right.
Because many of our products are made to order, embroidered, printed, or personalized, return and exchange eligibility may vary depending on the product and the reason for your request.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive an incorrect product, please contact us at Support@Byteeallover.com within 30 days of delivery.
To help us review your request, please provide:
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Your order number
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A brief description of the issue
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Clear photos showing the product and the problem
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Photos of the original packaging, if applicable
Once we review and confirm the issue, we will offer an appropriate solution, which may include a replacement or refund at no additional cost.
If the issue is caused by a production error, shipping damage, or a mistake on our part, you will not be responsible for approved return shipping costs.
Returns for Non-Personalized Items
Eligible non-personalized products may be returned within 30 days of delivery.
To qualify for a return, the product must be:
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Unused, unworn, and in its original condition
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Unwashed and free from stains, odors, or damage
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Returned with its original packaging, where applicable
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Free from modifications or damage caused after delivery
Please contact our customer support team before returning any products.
Returns sent without prior authorization may not be accepted.
Our team will provide return instructions and the appropriate return address once your request has been approved.
Personalized & Made-to-Order Products
Many products at PlanClient LLC are created specifically for each order, including custom embroidered apparel, personalized mugs, ornaments, calendars, and other made-to-order items.
Because these products are produced based on individual orders, they are generally not eligible for returns or exchanges due to a change of mind, incorrect size selection, or errors in personalization details provided by the customer.
However, if your personalized or made-to-order item arrives:
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Damaged during shipping
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Defective or misprinted
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With incorrect personalization caused by our production process
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Different from the product or customization details confirmed in your order
Please contact us within 30 days of delivery.
We will review the issue and arrange an appropriate replacement or refund when the problem is confirmed.
We strongly recommend reviewing all names, dates, text, photos, sizes, colors, and customization details before completing your purchase.
Exchanges
If you would like to exchange an eligible non-personalized product, please contact us within 30 days of delivery.
Exchange eligibility depends on the product's condition, availability, and the replacement option requested.
For personalized or made-to-order products, exchanges are generally only available when the item is damaged, defective, incorrect, or affected by a production error.
Please contact our support team before requesting an exchange so we can confirm eligibility and provide instructions.
Return Shipping
If your return is approved because the product is damaged, defective, incorrect, or there was an error on our part, PlanClient LLC will cover the approved return shipping costs when a return is required.
For eligible returns requested for other reasons, such as a change of mind, the customer may be responsible for return shipping costs.
Please do not send products back to our business mailing address without contacting us first.
Our customer support team will provide the correct return address and instructions after reviewing your request.
Refunds
Once your return or refund request has been reviewed and approved, we will issue your refund to the original payment method used at checkout.
For returns requiring the product to be sent back, refunds will be processed after the returned item has been received and inspected.
Once processed, refunds may take additional time to appear in your account depending on your bank, credit card issuer, or payment provider.
Please note:
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Approved refunds are issued to the original payment method.
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Original shipping charges may not be refundable for change-of-mind returns.
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If the refund is due to a damaged, defective, incorrect product, or an error on our part, applicable original shipping charges may also be refunded.
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Refund processing times may vary depending on your payment provider.
Cancellations & Order Changes
If you need to cancel or modify your order, please contact us within 12 hours of placing your order.
Because many of our products are made to order, production may begin shortly after your purchase.
Once your order has entered production, we may no longer be able to cancel it or make changes.
If your cancellation is approved before production begins, a refund will be issued to your original payment method.
For order changes, please provide your order number and the specific details you would like to update.
We will do our best to accommodate your request when possible.
Items That Cannot Be Returned
Unless the product arrives damaged, defective, incorrect, or there was an error on our part, we generally cannot accept returns for:
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Personalized or customized products
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Made-to-order items that are not eligible for change-of-mind returns
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Apparel that has been worn, washed, altered, or damaged after delivery
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Products with incorrect personalization details submitted by the customer
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Items that have been used, modified, or damaged after delivery
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Products returned without prior authorization
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Items outside the applicable 30-day return period
These restrictions do not affect any rights customers may have under applicable consumer protection laws.
How to Request a Return, Replacement or Refund
If you need assistance with a return, exchange, replacement, or refund, please contact our customer support team.
To help us process your request efficiently, include:
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Your order number
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The email address used when placing your order
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The reason for your return or refund request
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Clear photos of the item and packaging if the product is damaged, defective, or incorrect
Our team will review your request and provide the appropriate next steps.
Please do not return any items before receiving instructions from our support team.
Contact Information
For questions regarding returns, refunds, exchanges, or order cancellations, please contact us:
Business Name: PLANCLIENT LLC
Customer Support Email: Support@Byteeallover.com
Mailing Address: 1209 Mountain Road Place Northeast, Albuquerque, NM 87110, United States
Please note: Our mailing address is not a designated return facility. Contact customer support for return authorization and instructions before sending any products.
Thank you for shopping with PlanClient LLC. We appreciate your support and look forward to helping you find products that bring joy to your everyday moments.