RETURNS INFORMATION

How can I return an item

Ordered the wrong size/color? You can return any unworn items (in their original condition) within 30 days of receiving your order for a full refund. Please contact us soon so we can guide your return procedure. Contact us via email: [email protected]

Please allow 14 days for your refund to be processed.

Do I pay for returns?

Yes, we don’t offer free returns at the moment. If you choose to return by post, postage must be paid by the sender and won’t be refunded by PlanClient.

Can I exchange an item?

We’re sorry, we don’t offer an exchange service. However, you can simply return any unsuitable items to us for a full refund as per our ‘Returns Policy’ and place a new order for the item(s) you want.

REFUNDS INFORMATION

When will I receive my refund?

As soon as the returns are received at our warehouse, they will be automatically refunded within 30 days (from the day you sent your return parcel) to the method of payment used for the order.

You’ll receive a confirmation email when the item has been refunded. If you paid by card, please make sure you check your bank statement from the date of the order onwards, as your refund may be shown against the order date.

If you paid using another payment method, please check with the payment provider/issuer to locate the refund.

I haven’t received my refund

You’ll receive a confirmation email when the item has been refunded. If you paid by card, please make sure you check your bank statement from the date of the order onwards, as your refund may be shown against the order date.

If you made your original payment with a card that is now expired or cancelled, please contact your bank. The refund will always be processed to your original method of payment and can’t be sent to another card.

If you paid using another payment method, please contact the payment provider/issuer to locate the refund.

Please keep your returns tracking number until you receive your refund – you may be asked to provide this if we’ve not received your item(s). If you didn’t choose a tracked service for the return and only have a postage receipt, you’ll need to file a claim with the postal service directly.

HELP WITH RETURNS

I’ve lost my returns note

Don’t worry if you no longer have the returns note or label that was included in your parcel, we can send you a new one by email. You must return the items together with the returns note to avoid any problems processing your refund.